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尊重顾客,建立餐厅

网址:www.jingtangpu.cn  2022-07-23  作者:admin    阅读:

尊重顾客,建立餐厅的每一个顾客都是一个独立的个体,都有独立的人格,餐厅必须尊重他。工作中, 有时可能因为意见相异而同顾客产生摩擦。此时餐厅更需要注意自己的言谈举止,尊重顾客。要知道餐厅的态度可能成为你们之间良好关系建立的起点,也可能成为引发餐厅和顾客之 间战争的导火线。
Respect customers and establish friendship. Every customer in the restaurant is an independent individual and has an independent personality. The restaurant must respect him. At work, sometimes there may be friction with customers due to different opinions. At this time, the restaurant needs to pay more attention to its speech and behavior and respect customers. You should know that the restaurant's attitude may become the starting point for the establishment of a good relationship between you, or it may become the fuse for the war between the restaurant and customers.
总之,热情、关心、体贴客人是餐厅留住老顾客,吸引新顾客,提高服务质量,与客 人建立朋友、亲人般关系的基础,是服务行业经营管理的生命,也是满足客人受尊重、受关爱心理需求的基本出发点和服务精要。不管什么情况,都不该失去礼节。若餐厅言辞诚恳, 顾客会对餐厅留有良好的印象,从而再次光临餐厅。
In short, enthusiasm, care and consideration for guests are the basis for the restaurant to retain old customers, attract new customers, improve service quality and establish a relationship like friends and relatives with guests. It is not only the life of the operation and management of the service industry, but also the basic starting point and service essence to meet the psychological needs of guests to be respected and cared for. In no case should we lose etiquette. If the restaurant is sincere, customers will leave a good impression of the restaurant and visit the restaurant again.

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